How things have changed! Veteran refugee workers recall a time not so long ago when the SWD didn’t reply to emails about problems faced by their clients, because the task was delegated to its service contractor. By comparison today the Refugee Union communicates daily directly with the SWD head-office to report failures, lodge grievances and request assistance.
It is equally unprecedented that in April 2015 the Refugee Union approached the Legislative Council Redress System and filed 500 complaint letters drawing attention to their plight and campaigning for improvements. Vision First takes credit for paving the way that gives a voice to the voiceless and empowers refugees to stand up for themselves and demand the changes needed by their community.
Following a preliminary meeting on 22 April 2015, the Hon. Fernando Cheung Chiu-hung invited the Refugee Union to discuss welfare concerns ahead of the meeting of the Legislative Council’s Panel on Welfare Services on 8 June 2015. It is noteworthy that refugee welfare made the Panel’s agenda in under two months, compared to nine in 2013. Is it an indication that the wellbeing of refugees has gained in priority over the past two years? If so, what factors contributed to this?
Discussing the topic at hand, a Bangladeshi refugee told Fernando, “I have been in Hong Kong for 15 years and I am not allowed to work. Things are getting better. It seems the government is listening to our complaints and treating us like human beings. I lived in the slums for many years. They are closing down this year after a refugee died in a fire. It is true that for $1500 [in rent assistance] we cannot get a room anywhere. The government should increase the amount to $2000.”
An African colleague commented, “It is unreasonable that refugee without money or jobs are forced to sign agreements with landlords. Isn’t this cheating? We commit to deals we cannot keep because we cannot pay for the high rent. Is it entrapment? This policy makes us delinquent tenants when we don’t pay. ISS case-workers urge us to get money from NGOs and churches, who say they are also struggling to fundraise. Instead we suggest that our case-workers sign the tenancy agreements with the mandate of the government. All we want is a safe place to sleep.”
A refugee mother spoke about the food, “The coupons are better. There are some problems we need to resolve, but generally people are happy. However we need competition as Wellcome prices are not always cheaper. ParknShop and Kaibo supermarkets should be included. Why not give refugees an Octopus card accepted by these three supermarkets? Or Wellcome could match the lowest prices offered by competitors because already [the food allowance] is too little.”
A Pakistani added, “Yes, the coupons are good. I received $1200 also for my children and I hope it is the same for all families. It is impossible to live on $40 food so many refugees must work. The food allowance should be increased to $1500. Also, we don’t get dish soap or toilet paper [one roll a month] and razors [one a month] break in our hands. The SWD should save the money of toiletries, staff and storage to give us one more coupon to buy what we really use.” A woman then described sanitary pads considered of dreadful quality, unsafe and unhygienic.
The Hon. Fernando discussed these and other issues with the Refugee Union members, displaying genuine concern and a determination to push for improvements at the Legco Panel on Welfare Services on 8 June 2015. He noted that the 45 minutes allocated would only allow for the discussion of two topics, which were agreed to be rent and food – the greatest concerns of the community.
The previous increase in levels of assistance was introduced on 24 January 2014, when the monthly rent allowance was raised from $1,200 to $1,500, security deposits and estate agents’ fees were introduced and the food budget was increased from $1,060 to $1,200. Unlike the Comprehensive Social Security Assistance (CSSA) provided to needy residents, there is no mechanism to tie refugee assistance with inflation – an arrangement that ought to be considered by the Panel.