At 1pm on 28 May 2015 the first message about the food coupon distribution circulated on social media. A father of three informed, “Whoever will go to sign at ISS will receive 1200$ coupons, each coupon valued 100$…. But there are limited items to choose. Not all items [are available]. Toiletries will collect from ISS offices the day of signing.”
It was good news though a distressed refugee called Vision First later that evening after returning from his first experience at Wellcome. He said words to this effect, “I went to Wellcome, but there is no Halal food. I asked the staff and they say they don’t have it. Sir, what can I do?”
Long-time observers of the asylum sphere might agree that the policy shift from the staunchly supported in-kind food distribution to supermarket coupons is nothing less than remarkable. While the authorities are unlikely to publicize the underlying research and ensuing rationale for the reversal, the change might indicate government resolve to counter questionable practices.
From a broader prospective, Vision First has been informed that independent ethnic grocery shops in Kowloon are pleased with the development although profits from the new SWD tender (estimated at over 100 million HKD for food alone) will flow exclusively into the coffers of Dairy Farm, the owners of Wellcome supermarkets, listed on the London Stock Exchange and member of the Hong Kong conglomerate Jardine Matheson Group.
A shop owner explained, “The coupons will stop the trading of ISS supplies that halved the price of flour, sugar, oil and rice around the [ISS appointed grocery] shops. Other owners reported that the middlemen stopped re-selling [ISS food items]. They were buying it cheaply from refugees and selling it to shops, restaurants and residents. Also, a wholesaler said that business picked up because shops now buy from them after the cheap reselling stopped.”
Refugees have largely reacted positively, though some mothers complained they could not buy baby formula, despite others succeeding at different branches. A refugee posted, “One of my friends went to Waihong [Chinese name for Wellcome] and wanted to buy mill for her baby and the cashier said that she can’t buy the milk with the coupon. So what is the use of the coupon that we get from ISS if we can’t buy the milk for our babies?”
Another mother was told by her caseworker that baby formula was an accepted item, though others lamented that fresh milk was excluded. Although it represents a new disruption to refugee service that could have been reasonably prevented, it is understandable that a grace period may be required to resolve service variations. Another refugee reported, “Not all Wellcome shops are well-instructed. Out of 5 shops, only 2 are OK. One shop told me I can buy only rice and noodles, nothing else.”
On the other hand, a Refugee Union member posted, “Some people from Sham Shui Po called me today. They are very happy with [the food coupons] … Yesterday I talked with one Wellcome saleswomen. She said they are preparing all the kinds of food for us. They need a little more time. And as I know that electronic coupons are coming also. So let’s wait and see.” Could this refer to an Octopus-like card replenished by ISS-HK monthly that would allow less than 100$ purchases as change is not offered for the coupons?
Finally on a positive note, a lady posted a photo of the groceries she collected from Wellcome with the comment, “This is what I buy from Wellcome today and all is OK” Her message received an encouraging response from another refugee, “As for the adult foods, we are OK. We were able to get want we want and of good quality. WE ARE HAPPY. WE FEEL THAT WE ARE HUMAN WHO CAN ALSO PURCHASE IN SHOPS JUST LIKE ANYBODY ELSE. AND FOR THIS WE THANK VISION FIRST AND THE REFUGEE UNION.” (original emphasis)